Vending How-to Videos 3
How To 31: Find the Machine ID
How To 32: Fix Product Drop Issue (Add ¼ Turn to Coil)
How To 33: Removing Machine Doors
Instructions for removing the machine doors by unscrewing the top and side bolts, carefully unplugging all power and connection wires (documenting their placement for reassembly), and lifting the door off the metal guide with at least two people due to its weight, repeating the process on both sides to safely detach the full door assemblies.
How To 34: Product Not Showing After Download
Instructions for when identical products aren’t appearing on the machine’s screen, it is likely due to duplicate product numbers, as each lane requires a unique product number; to fix this, you must log in to the PC dashboard, create a new entry with the same name and image but a distinct product number and code, then reload product info in the machine’s Settings menu to sync the data and display the items correctly.
How To 35: Copy Logs for Review
Instructions for being to enable our engineers to diagnose software issues, please use a FAT32-formatted USB drive (under 16GB) to copy the system logs by pressing the red button to enter the Settings menu, navigating to File Management > xyshj, long-pressing the log folder to select Copy, and then accessing the USB directory via the bottom shortcut keys to Paste the files; once complete, share the data via Google Drive or email for our technical support.
How To 36: Use USB to Setup Photos
Instructions for a work around to upload product images, insert a USB drive, press the red button on the back panel to enter the Settings menu, and navigate to File Management > XYSHJ > image; by ensuring the new image files on the USB share the same names as the old ones, you can simply copy and paste them into the folder to overwrite and replace the existing photos.
How To 37: Antenna Types
Instructions for identifying the three different types of antennas, the two longest ones are Wi-Fi antennas (including one backup), while the shorter one is for 4G mobile networks, and the final one is the Nayax payment receiver antenna—all of which feature magnetic bases for easy attachment to the machine walls
How To 38: Machine Suspended (After being offline for a long time)
Instructions for restoring a machine that does not appear in your account by checking the Machine Status, locating it under the “Outage” or “Stop Sell” section, selecting the machine number, changing its status to “Operating,” saving the revision, and understanding that machines may be automatically suspended if offline for an extended period.
How To 39: Copy Product Setting to Another Machine
Instructions for copying the setup from one machine to another by accessing Selection Management > Machine Cargo Lane Management, using Machine Synchronization to select the source machine, confirming the import, and automatically transferring all product information and settings to the target machine for identical configurations.
How To 40: Stop a Product Sale Remotely (Requires Machine to be Online)
Instructions for stopping the sale of a product using the online dashboard by selecting the machine, navigating to Product Setting, enabling the “Lock Cargo Lane” option for the desired product, clicking Keep to save, and noting that if the machine is offline, the change may need to be applied directly on the machine or will update remotely once it reconnects to the internet.
How To 41: Inventory Management
Instructions for checking and managing inventory by accessing Stock Management > Inventory of Buying Commodities to view out-of-stock products across all machines, filtering by a specific machine if needed, exporting the list to Excel for reference, and ensuring that inventory numbers are reset at the machine each time it is restocked so backend data accurately reflects current stock levels.
How To 42: Update Product Information
Instructions for updating a product on the vending machine by adding the new product in the dashboard with its name, price, and image, assigning it to the correct tray, ensuring the machine is online, using the product shortcut key to download updated product information, and downloading the corresponding images from the dashboard to the machine.
How To 43: Clear Gearbox Error
Instructions for clearing a gearbox or motor fault by checking the Alert Function to identify the affected machine and slot, going to the machine, accessing the Settings menu via the red button, navigating to Fault Diagnosis to clear motor errors or jams, restarting the machine, and testing the mechanism to ensure proper operation.
How To 44: Diagnose Internet Connection Issues
Instructions for troubleshooting an “Internet Cut” error by first checking that all Wi-Fi and SIM card antennas are properly installed, confirming Wi-Fi is turned on (noting that the machine only supports Wi-Fi 5), inserting a full-size SIM card into the tray with proper support (paper and tape) to ensure contact, toggling the SIM card connection if necessary, setting the correct APN for the cellular provider, restarting the machine, and verifying the connection via the 4G or Wi-Fi symbol, with further support recommended if the machine remains offline on the dashboard.
How To 45: Vending screen not appearing after restart
Instructions for setting the vending app as the default home app in the android settings so it appears automatically after a restart.